Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bykeef.usa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bykeef.usa@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bykeef.usa@gmail.com.

We want you to be happy with your purchase!

EXCHANGE ONLY

We currently off exchange only. We do NOT provide refunds or accept returns for a refund.

30-Day Exchange Window

Items may be exchanged within 30 days of the delivery date.


Exchange Requirements

To qualify for an exchange, items must:

  • Be unworn, unused, smell good and in their original condition.
  • Have all original tags attached (if applicable).
  • Be returned in the original packaging whenever possible.
  • Include proof of purchase or order number .

Non-Exchangeable Items

  • Final sale or clearance items.
  • Gift Card purchases
  • Items that have been worn, washed, damaged, or altered.

How to Request an Exchange

To start an exchange, please email us with your order number, phone number and a picture of the item you’d like to exchange. Once your exchange request is approved, we’ll provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item received was incorrect or defected.

If you have any questions, please email out customer support team- We’re Happy to Help

 

bykeef.usa@gmail.com